Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Spain : 2 - 5 business days
- United Kingdom : 2 - 6 weeks
- North America : 2 - 6 weeks
- Europe : 2 - 6 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Frequently Asked Questions
HOW TO MEASURE YOUR EXACT WRIST CIRCUMFERENCE?
Bracelet fits perfectly a 7 inch (17,8 cm) wrist. This is standard men's size.
If you want to order a custom size tailored perfectly to your wrist, just tell us in the order note your exact wrist circumference.
It is simple:
1. Wrap a slim stripe of paper (just cut 5-7 mm stripe out of A4 paper sheet you use to print) around your wrist. Mark it where it meets around your wrist.
2. Lay it down on a ruler. This is your EXACT WRIST CIRCUMFERENCE.
Give us your EXACT WRIST CIRCUMFERENCE
DO NOT ADD anything to this number. DO NOT GET measurement from other bracelets or watches. The more exact your exact wrist circumference measurement is the better fit we can make for you.
WRAPPING
All our bracelets are beautifully packaged. If you desire you may add a gift note - we would add a handwritten note on our business card without any extra cost.
DELIVERY TIME FRAME
DELIVERY TIME DURING PANDEMIC - please allow a possible delay during pandemic over estimated time (about 5-10 business days extra)
UK orders may have some delays and extra charges due to Breixit transition process.
Spain - 2-5 business days
Europe - 2-6 weeks (10-30 business days)
US/Canada - 2-6 weeks (10-30 business days)
Rest Countries - 2-9 weeks (10-45 business days)
IMPORTANT! PRE-CHRISTMAS PERIOD (November/December) it normally takes longer - from 2 weeks to up to 10 weeks in some cases.
Standard international shipping (except UK) is sent without tracking number.
If you want a shipping plan with tracking number, please contact us before purchase.
RETURN POLICY
If you want to return item, please contact us within 14 days of delivery and ship it back within 21 days of delivery. Buyers are responsible for return shipping costs. In case Customs charges your return parcel with returned bracelet with any fees/duties we will show you Customs receipt and reduce the amount of fees from the amount of items refund. Shipping fees are not refundable.
STONE and BEADS QUALITY
We use in our creations premium quality beads manufactured in Japan and Czech Republic, we also started to work with gorgeous tone irregular form chineese beads and of course we use beautiful raw stones - stones are genuine and may present some visible imperfections (some scratch or incrustation) but gorgeous in their genuine beauty.
CUSTOM SIZE - TOTALLY FREE OF CHARGE
We make each bracelet that you buy from us especially for you from the beginning - so there is no difference for us to make a standard size or a custom size. And.. we feel so happy when you send us exact wrist circumference in order note - it means your bracelet would fit perfectly! PLEASE ... send us your exact wrist circumference. Do not add anything to your real number, do not take measurement from other bracelets or watches - just measure your real wrist circumference just above your wrist bone.
WHAT IF BRACELET BREAKS
We use quality materials, including our stretch cord from a renowned US manufacturer, we use best quality permanent glue to seal the knot. HOWEVER, anything can happen. In the worst case scenario in case you or your pet or your toddler broke the bracelet - do not worry - we offer a FREE service of repair - you just cover in/out shipping and customs fees - contact us and just send us package with broken parts. Please contact us for more details.
If bracelet broke within first month from delivery date to determine what is the correct procedure of the situation we will need from you a photo of broken parts of the bracelet and a photo of measuring tape around your wrist where we can see clearly what is your exact wrist circumference.
WHAT IF SIZE DOES NOT FIT
If you want to resize - We offer a FREE service of RESIZING - you just cover in/out shipping and customs fees if any may occur. Contact us first. Than you just send us package with bracelet. As soon as we have your package in our studio we will send you a link for a shipping fee 7,7 EUR Europe/4 EUROS Rest countries to cover return shipping. After payment is received we will repair and ship in 2 business days. If Customs charges your return parcel we will show you Customs receipt and add the amount of customs fees to your link to pay.
MAINTENANCE TIPS
Please see below our best tips to wear your bracelet for long:
1. Give us exact wrist circumference at check-out.
2. Roll it on/off gently when you put it on instead of over-stretching it.
3. Avoid direct contact with perfume/soap/other chemicals.
REPEAT CLIENTS
For clients that repeat with us please note that we will send you same size as you ordered in your previous purchase with us. We will send you an email about this as well. Please in case you need other size let us know in order note or send us a message right after you make purchase.