The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
If you want to order a custom size tailored perfectly to your wrist, just tell us in the order note your wrist size.
It is simple:
1. Wrap a piece of string around your wrist
2. Lay it down on a ruler. This is your WRIST SIZE.
Give us your WRIST SIZE!
DO NOT ADD anything to this number.
We will make you a perfect fitted bracelet.
NB: do not give us measurement taken from other bracelet or watch.
All our bracelets are beautifully packaged. If you desire you may add a gift note - we would add it without any extra cost.
DELIVERY TIME DURING PANDEMIC - please allow a possible delay during pandemic over estimated time (about 5-10 business days extra)
UK orders may have some delays and extra charges due to Breixit transition process.
Spain - 2-5 business days
Europe - 2-4 weeks (10-20 business days)
UK - 2-6 weeks (10-30 business days)
Rest Countries - 2-6 weeks (10-30 business days)
Standard international shipping (except UK, Europe) is sent without tracking number.
If you want a shipping plan with tracking number, please contact us before purchase.
If you want to change seed beads color in some of the bracelets, just send us an email with photo of our bracelet made of desired beads - in most cases it is possible to do and there is no extra cost.
If you want to change stone or spacers - there may be difference in price. So it is always better to choose stone and spacers you like and than request us for seed beads change.
We use in our creations premium quality beads manufactured in Japan, Italy and Czech Republic and beautiful raw stones - stones are genuine and may present some visible imperfections (some scratch or incrustation) but gorgeous in their genuine beauty.
We make each bracelet that you buy from us especially for you from the beginning - so there is no difference for us to make a standard size or a custom size. And.. we feel so happy when you send us exact wrist circumference in order note - it means your bracelet would fit perfectly! PLEASE ... send us your exact wrist circumference. Do not add anything to your real number, do not take measurement from other bracelets or watches - just measure your real wrist circumference just above your wrist bone.
We use premium quality materials, including our stretch cord that we buy overseas from a renowned US manufacturer, we use best quality permanent glue to seal the knot. HOWEVER, anything can happen. In th worst case scenario in case you or your pet or your toddler broke the bracelet - do not worry - we offer a totally FREE service of repair - you just cover in/out shipping. Send us an email explaining your case, if the bracelet can be repaired, we will provide you our studio address. Than you just send us package with broken parts. As soon as we have your package in our studio we would send you a link for a flat 6,05 EUROS to cover return shipping. After payment is received we will repair and ship in 1-2 business days.
You received a gift and bracelet does not fit? You sent us wrong size and want to resize? You did not see that we offer a FREE size customization and ordered a standard size that is too loose or too tight for you?
Do not worry - we offer a totally FREE service of RESIZING - you just cover in/out shipping. Send us an email explaining your case, if the bracelet can be resized, we will provide you our studio address. Than you just send us package with bracelet. As soon as we have your package in our studio we would send you a link for a flat 6,05 EUROS to cover return shipping. After payment is received we will resize and ship in 1-2 business days.
Please see below our best tips to wear your bracelet for long:
1. Give us exact wrist circumference at check-out.
2. Roll it on/off gently when you put it on instead of over-stretching it.
3. Avoid direct contact with perfume/soap/other chemicals.